Bereavement support
When someone dies, dealing with their financial affairs can be stressful and upsetting. We’re here to give you support, so the mortgage is one less thing to worry about.
Everyone grieves differently, and it may take you a long time to come to terms with the death of someone you love. Help is available from organisations and charities specialising in bereavement support. They can help with the emotional challenges of losing a loved one and offer practical support if you have any financial worries. We’ve included some information and links below which might be helpful to you.
If you need to tell us about the death of someone named on a mortgage, there’s information below about the steps to take.
Cruse Bereavement Care is the largest national charity for bereaved people in England, Wales and Northern Ireland, with a sister organisation in Scotland.
Cruse offers face-to-face, group, telephone, email and website support to people after someone close to them has died.
Samaritans offer listening and support to people in times of need. It is available day or night, for anyone who is struggling to cope, and who needs someone to listen without judgement or pressure.
Call them on 116123. If you don’t feel you can speak to someone, there are other ways you can contact them.
Samaritans has also worked in partnership with Cruse Bereavement Care to create Facing the Future - support groups for people bereaved by suicide.
MoneyHelper provides free, clear and unbiased advice on money related issues. You can contact them on 0800 138 7777.
They have a dedicated website section which contains several guides to help with financial and practical matters following a bereavement.
Letting us know about the death of a mortgage account holder
If you need to tell us about the death of someone named on a mortgage, you can call or write to us. Unfortunately, we won’t be able to update our records formally until we’ve received a copy of the Death Certificate. We’re sorry if you receive any letters directly addressed to the deceased before we’re able to complete this process.
There’s more information about how to notify us about the death of an account holder on the Making a change page of our website.
Further support
If you have questions or would like to discuss things with one of our team, please call us on 0370 702 0066 – we’re open Monday to Friday from 8.30am to 5.30pm.
For customers having payment difficulties, we’re open Monday to Friday from 8am to 8pm, and on Saturday from 9am to 1pm.
If you’re worried about making your monthly mortgage payments or are already struggling, please call us and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.
Our phone lines are often busy, so we apologise for any delay in answering your call.
Please note, this page contains links to external websites. We are not responsible for the content of external websites.