Support with health issues
If you’re affected by either a physical or mental illness, the last thing you need is to be worried and stressed about your finances. We want to make it easy for you to find support when you need it.
If you need any help with your mortgage, please call us on 0370 702 0066 – we’re open Monday to Friday from 8.30am to 5.30pm. Alternatively, you can also send us a secure message through our Self-Serve online system if you’d prefer.
If you would like a friend or relative to help you manage your mortgage whilst you’re having difficulties, we’ll talk you through how you can give them authority to discuss your account. You can find out more about giving someone Third Party Authority in the Making Changes page of our website.
If you’re worried about making your monthly mortgage payments or are already struggling, please call us on the above number and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.
For customers having payment difficulties, we’re open Monday to Friday from 8am to 8pm, and on Saturday from 9am to 1pm.
Our phone lines are often busy, so we apologise for any delay in answering your call.
Organisations offering support
Please see this list of organisations and charities that offer free emotional and practical assistance. This includes expert advice to help you manage your finances and stay in control.
Macmillan – Providing constant, ongoing support aimed at improving the lives of everyone living with cancer.
Samaritans – Offering confidential listening and support to people in times of need. It is available 24/7, for anyone who is struggling to cope, and who needs someone to listen without judgement or pressure.
Call them on 116123. If you don’t feel you can speak to someone, there are other ways you can contact them.
Please note, this page contains links to external websites. We are not responsible for the content of external websites.